Please value our time as we value yours and of other clients by providing a minimum of 48 hours notice (2 business days) for cancellation of appointments or full consultation fee will apply. Please note that cancellation notifications are to be made by text message or phone call.

Pre payments for sessions that are rescheduled within these time frames will be applied to your next scheduled appointment. We do not offer refunds.

There can be no further appointments made until any outstanding cancellation fees are paid. 

Consecutively or consistently cancelled or missed appointments, appointments cancelled or missed at short notice, or lack of adherence to any of our terms of service including payment for sessions will incur us not being to continue to provide our Counselling services to you. 

The time set aside for your appointment and the preparation for it is set aside just for you. If you do not attend, that time can be also then offered to other clients who require our assistance.

We understand emergencies can occur at times and life happens, though your regular commitment to therapy can determine the success of Counselling. 

Whilst we also understand that therapy can be challenging, commitment is an important part of your Counselling journey. Some of the biggest breakthroughs in Therapy can in fact occur when we don't feel like we want to go! 

We are committed to helping you. However, it is also up to you to help you by being committed to regularly attending appointments promptly.

All our policies are in place to ensure that everything runs smoothly and effectively for all our clients and our practice.

These policies are also in place for you to get the maximum benefit out of your counselling sessions.

We kindly ask that you please take the time to read and ensure you are comfortable with all the policies mentioned on this page before booking an appointment.

Thank-you.